Privacy Policy

Effective Date: 22 September 2026

1. Introduction

This Privacy Policy explains how ATK Pro Ltd (UK) and ATK Pro (Pty) Ltd (South Africa) (“ATK”, “we”, “our”, “us”) collect, use, store, disclose, and protect personal information when you use the ATK Platform, including the Asset Hub, Operator App, Downtime Engine, Maintenance Automation, Sampling, Compliance, Reporting, and all related modules (“Services”). We comply with all applicable global privacy laws, including GDPR, UK GDPR, POPIA, and CCPA‑style rights.

2. Scope

This Policy applies to all users, clients, operators, employees, contractors, and visitors who interact with the ATK Platform or provide personal information to ATK.

3. Information We Collect

We collect the following categories of information:

3.1 Personal Information
  • Name, email address, phone number
  • Job title, role, and organizational details
  • Login credentials and authentication data
3.2 Operator & Compliance Information
  • Operator activity logs
  • Inspection results and fault submissions
  • Training records, certifications, licences
  • Gamification data (XP, levels, streaks)
3.3 Operational & Asset Data
  • Asset profiles, photos, documents
  • Downtime logs, maintenance records
  • Sampling results (oil, coolant, hydraulic, fuel)
  • GPS, timestamps, operational metadata
3.4 Technical Information
  • Device identifiers, browser type, OS
  • IP address and approximate location
  • Usage analytics and performance metrics

4. How We Use Information

ATK uses personal and operational data to:

  • Provide, maintain, and improve the ATK Platform
  • Authenticate users and secure accounts
  • Enable maintenance, downtime, sampling, and compliance workflows
  • Generate reports, dashboards, and analytics
  • Support operator engagement and gamification features
  • Communicate updates, alerts, and support messages
  • Comply with legal, regulatory, and audit requirements

5. Legal Basis for Processing (GDPR / UK GDPR)

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legitimate interests (security, reliability, operations)
  • Compliance with legal obligations
  • Consent (where explicitly required)

6. POPIA Compliance (South Africa)

ATK processes personal information in accordance with POPIA, ensuring:

  • Lawful and minimal data collection
  • Purpose‑specific processing
  • Information quality and accuracy
  • Security safeguards and breach notification
  • Data subject access and correction rights

7. CCPA‑Style Rights (California‑Aligned)

Users may exercise the following rights:

  • Right to know what personal data is collected
  • Right to request deletion of personal data
  • Right to access and receive a copy of personal data
  • Right to correct inaccurate information
  • Right to opt out of data sharing (ATK does not sell data)

8. Data Sharing

ATK may share data with:

  • Authorized client administrators
  • Sampling laboratories and telematics providers
  • Cloud hosting and security vendors
  • Regulators when legally required

ATK does not sell personal information.

9. International Data Transfers

ATK may transfer data internationally for hosting, redundancy, and support. All transfers comply with:

  • GDPR Standard Contractual Clauses
  • UK International Data Transfer Agreements
  • POPIA cross‑border requirements
  • Industry best practices

10. Data Security

ATK uses industry‑standard security measures, including encryption, access controls, monitoring, secure hosting, and regular audits. No system is completely secure, but ATK takes all reasonable steps to protect personal and operational data.

11. Data Retention

ATK retains Client Data for as long as necessary to provide the Services or comply with legal obligations. Upon account termination, data may be retained for 30 days for export before deletion.

12. Your Rights

Depending on your jurisdiction, you may:

  • Access your personal data
  • Request correction or deletion
  • Request data portability
  • Object to certain processing
  • Withdraw consent (where applicable)

13. Cookies & Tracking

ATK uses cookies and similar technologies for authentication, analytics, and platform performance. You may manage cookie preferences through your browser settings.

14. Children’s Privacy

ATK is not intended for individuals under 18. We do not knowingly collect data from minors.

15. Changes to This Policy

ATK may update this Privacy Policy periodically. Material changes will be communicated to clients. Continued use of the Services constitutes acceptance of the updated Policy.

16. Contact Information

Email: privacy@atkpro.com

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